In Espadrillesiberonline.com are proud of the high quality craftsmanship of our products. If you are not satisfied with your purchase , we are happy to accept exchanges or returns of products provided they are in original condition , within 7 days of receipt of purchase ( Law 7/ 1996 of 15 January on Retail Trade ) and under the general conditions described below:
- The product must not have been used.
- To be sent in the same condition as received , retaining its original packaging labeling and undamaged
- Must be delivered to our office before the 15 days from the date you received the order.
Customer will be responsible for the cost of returning the product . If you decide to return items due to the package delivery fees will not be accepted .
Having considered the item to the customer will communicate via email if you have the right to exchange or return, which will be made as soon as possible . No such exchange or return products that are not in the same condition in which you received it , or have been worn beyond simply opening the product .
Once we receive the merchandise , and let us check that it meets our conditions of sale, we will proceed to send the new product , upon confirmation of the payment of the cost of shipping. This payment can only be made by bank transfer.
Grounds for withdrawal :
. 1 - To request a change of model or color, the customer must contact us through our contact form and enter your order number and name and model and color. The client must always send the item according to our TERMS specified above. Customer will be responsible for the cost of returning the product . If the customer decides to return items due to the package delivery fees will not be accepted . For this case we suggest place a new order , making INTERJAGIB , SL Espadrillesiberonline the refund of the amount of the returned goods ( excluding shipping charges) upon receipt of shipment.
. 2 - To request a refund for not being satisfied with the product, the customer must send the item again according to our TERMS AND CONDITIONS . Customer will be responsible for the cost of returning the product . If the customer decides to return items due to the package delivery fees will not be accepted .
. 3 - If the customer decides to cancel the purchase and return the order placed , INTERJAGIB , SL Espadrillesiberonline refund the purchase, excluding shipping charges through the payment method used by the client in the process of buying and always according to our TERMS AND CONDITIONS .
. 4 - In the event that at the time of delivery of an order the client detects a problem ( broken packaging, lack of any of the products , defects or damaged or wrong products ) should contact us through our form Contact indicating that suffers damage within 24 hours of receipt . Any return of damaged items will be accepted, and claim missing items , if it has not been reported within the deadline. All product shipped is carefully reviewed to avoid these situaciones.El customer must return the product to the address before 15 days of receipt . It shall examine the returned product and will be confirmed by e- mail if any money back or replacement thereof. The refund or replacement item will be made as soon as possible . A new product will be sent free of defects at no extra charge . In this case, the change will always be for the same item or reference. It will only be billed for the first shipment, taking over INTERJAGIB , SL Espadrillesiberonline of postage for the new shipment. If the customer decides to make an exchange for another item, in this case, the cost of return and new shipment will not be made by INTERJAGIB , SL. Espadrillesiberonline In any event, shall the return of products that are not in the same condition in which you received it , or have been worn beyond simply opening the product , and in any case do not allow their condition to return to be offered for sale .
The product withdrawn / refund should be sent to:
C / Antonio de Cabezon , 83 4 º
The package must be sent along with the duly completed form and return a copy of the order / invoice issued by INTERJAGIB , SLEspadrilesiberonline . It is very important to note the customer data and order code contained in the confirmation email .
We have a procedure for handling complaints that we will use to try to resolve problems with your order ; claim or let us know any comments you may have via our contact form
Treatment of packets delivered by our transport back gray :
. 1 - Returns for "not living at the address ( NDVI ) :
These are the packages that the carrier returns to the indication ( NDVI ) . Once our services have received and accepted your package, Espadrillesiberonline will contact the customer to resend your order or refund your amount (excluding shipping costs ) , as directed by the client. Shipping costs generated by forwarding the product shall be borne by the latter and shall be satisfied INTERJAGIB , SL Espadrillesiberonline by bank transfer prior to shipping .
. 2 - Returns for " unclaimed "
These are the packages that the customer has not collected after the attempted delivery deadline. Once our services have received and accepted your package, Espadrillesiberonline will contact the customer to resend your order or a refund (except shipping) as directed by the client. Shipping costs generated by forwarding the product shall be borne by the latter and shall be satisfied INTERJAGIB , SL Espadrillesiberonline by bank transfer prior to shipping .
. 3 - Returns for "rejected" :
Ships rejected by the customer at the time of delivery. Once our services have received and accepted your package, Espadrillesiberonline will contact the customer to clarify the reason for rejection. After checking the correct state of the product based on our general conditions of return, we will proceed to refund the order ( excluding shipping ) .
Repayment of amounts paid
Reimbursement will be made through the medium used by the client in the process. INTERJAGIB , SL Espadrillesiberonline not be refunded or perform any forwarding of goods until it has verified the receipt and status of product packaging itself and the items being return or exchange. The price return is originally contained in the order, excluding transport costs , which will not be returned . Once verified the correct state of the returned product INTERJAGIB , SL Espadrillesiberonline for repayment of the amount within 15 days.
For clarification of doubts about withdrawal policy / refund, you can contact us through our contact form